Legal notice

Effective Date: 26 July 2026

These Terms of Service ("Terms") constitute a legally binding agreement between Indigo Enterprise ("Company", "we", "us", or "our") and any individual, business entity, or other legal person ("Client", "User", or "you") accessing or using this website or engaging the Company's services.

By accessing this website or availing any service offered by Indigo Enterprise, you acknowledge that you have read, understood, and agree to be bound by these Terms.

1. Definitions

For the purposes of these Terms:

Company means Indigo Enterprise.
Client means any individual or entity engaging the Company's services.
Services include, without limitation, consultancy, business coordination, vendor management, project execution, procurement assistance, smart security solutions, surveillance system installation, facility support, and any ancillary services offered by the Company.
Website means the official website operated by Indigo Enterprise.

2. Acceptance of Terms

Your access to this Website or engagement of any Service constitutes unconditional acceptance of these Terms.

If you do not agree with these Terms, you must discontinue use of the Website and refrain from engaging our Services.

3. Scope of Services

The Company provides professional business support and project execution services, including but not limited to:

Business Consultancy
Business Coordination
Vendor Management
Project Management & Execution
Smart Security Solutions
CCTV & Surveillance Systems
Access Control & Biometric Systems
Procurement Assistance
Facility & Property Support
Corporate Concierge Services

The Company reserves the right to modify, suspend, discontinue, or expand any Service at its sole discretion without prior notice.

4. Quotations and Contracts

All quotations, proposals, estimates, or budgets issued by the Company are:

Non-binding unless expressly accepted by both parties;
Valid only for the period stated therein;
Subject to revision based on changes in scope, specifications, taxes, duties, availability of materials, labour costs, statutory requirements, or unforeseen site conditions.

A legally enforceable contract shall arise only upon written acceptance by the Client and fulfilment of any prescribed payment obligations.

5. Payment Terms

Unless otherwise agreed in writing:

An advance payment may be required before commencement of Services.
Payments shall be made strictly in accordance with the invoice or agreed payment schedule.
GST and other applicable taxes shall be payable by the Client.
Interest may be charged on overdue payments to the extent permitted by applicable law.
The Company reserves the right to suspend or terminate Services in the event of delayed or non-payment.

6. Client Obligations

The Client shall:

Provide complete and accurate information.
Grant timely access to project locations.
Obtain all statutory approvals, permissions, or licences required for project execution unless expressly agreed otherwise.
Ensure a safe working environment.
Cooperate with the Company's personnel and authorised representatives.

The Company shall not be liable for delays or losses resulting from the Client's failure to comply with these obligations.

7. Procurement and Third-Party Vendors

Where products or services are supplied through third-party manufacturers, distributors, contractors, or vendors:

The Company acts as a coordinator, supplier, installer, or project executor, as applicable.
Manufacturer warranties shall govern product-related defects.
The Company shall not be liable for manufacturing defects, supplier delays, discontinued products, or third-party service failures beyond its reasonable control.

8. Intellectual Property

All intellectual property rights relating to the Website, documents, reports, drawings, designs, presentations, photographs, logos, trademarks, trade names, software, text, graphics, and other content shall remain the exclusive property of Indigo Enterprise or its licensors.

No material may be copied, reproduced, modified, distributed, published, transmitted, or commercially exploited without prior written consent.

9. Limitation of Liability

To the fullest extent permitted by applicable law, Indigo Enterprise shall not be liable for any indirect, incidental, consequential, punitive, exemplary, or special damages, including but not limited to:

Loss of revenue;
Loss of profits;
Loss of goodwill;
Business interruption;
Loss of business opportunities;
Loss of data;
Third-party claims.

In any event, the aggregate liability of the Company shall not exceed the total amount actually paid by the Client for the specific Service giving rise to the claim.

10. Indemnity

The Client agrees to indemnify, defend, and hold harmless Indigo Enterprise, its proprietors, employees, consultants, representatives, contractors, and affiliates against any claims, losses, damages, liabilities, penalties, costs, or expenses (including reasonable legal fees) arising out of:

Breach of these Terms;
Misuse of Services;
Violation of applicable laws;
Inaccurate information supplied by the Client;
Negligent or unlawful acts or omissions of the Client.

11. Warranty Disclaimer

Except as expressly stated in writing:

All Services are provided on an "as available" and "as is" basis.
The Company makes no warranty, express or implied, regarding uninterrupted operation, merchantability, fitness for a particular purpose, or compatibility of products or services.
Product warranties, if any, shall be exclusively governed by the respective manufacturers.

12. Force Majeure

The Company shall not be liable for any delay or failure in performance caused by circumstances beyond its reasonable control, including but not limited to natural disasters, fire, flood, epidemic, pandemic, labour disputes, governmental action, transportation disruption, war, terrorism, civil disturbance, utility failure, or shortage of materials.

13. Suspension and Termination

The Company reserves the right to suspend or terminate Services immediately if:

Payment defaults occur;
The Client breaches these Terms;
The Client engages in unlawful or abusive conduct;
Continuation of Services becomes commercially impracticable or legally prohibited.

Termination shall not affect accrued rights or outstanding payment obligations.

14. Privacy

Use of this Website is also governed by the Company's Privacy Policy, which forms an integral part of these Terms.

15. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the Republic of India.

The courts at Kolkata, West Bengal, shall have exclusive jurisdiction over any dispute arising from or relating to these Terms or the Services provided by Indigo Enterprise.

16. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

17. Entire Agreement

These Terms, together with the Privacy Policy, Refund & Cancellation Policy, and any written quotation, proposal, work order, or service agreement issued by the Company, constitute the entire agreement between the parties and supersede all prior discussions or understandings relating to the Services.