Refund policy

Effective Date: 26 July 2026

At Indigo Enterprise, customer satisfaction is important to us. We strive to deliver quality services and genuine products through professional planning, coordination, and execution. This Return & Refund Policy outlines the terms governing cancellations, returns, and refunds for our services and products.

1. Service-Based Projects

Our services include, but are not limited to:

  • Smart Security Solutions
  • CCTV & Surveillance Systems
  • Business Consultancy
  • Project Coordination
  • Vendor Management
  • Facility & Property Support
  • Procurement Assistance
  • Corporate Concierge Services

As these services involve professional consultation, planning, coordination, and labour, payments made for completed services are generally non-refundable.

2. Consultation Fees

Consultation charges are non-refundable once the consultation has been conducted, whether online, telephonic, or on-site.

If Indigo Enterprise is unable to provide the scheduled consultation due to reasons within our control, the consultation may be rescheduled or the fee refunded at our discretion.

3. Project Cancellation

Before Project Commencement

If a project is cancelled before any work has started and before procurement of materials, any advance payment may be refunded after deducting applicable administrative or processing charges.

After Project Commencement

Once project planning, site visits, procurement, vendor engagement, or installation work has commenced, cancellation requests may not be eligible for a full refund.

Refunds, if approved, will be calculated after deducting:

  • Consultation charges
  • Site survey costs
  • Labour charges
  • Procurement expenses
  • Vendor commitments
  • Administrative costs
  • Taxes and statutory charges, where applicable

4. Product Returns

Products supplied by Indigo Enterprise may be eligible for return only if:

  • The incorrect product was delivered.
  • The product was received in a damaged condition.
  • The product has a verified manufacturing defect.
  • The return request is raised within 7 days of delivery.

Returned products must:

  • Be unused and uninstalled.
  • Be in their original packaging.
  • Include all accessories, manuals, and invoices.

Products that have been installed, modified, damaged due to misuse, or physically altered are not eligible for return.

5. Customised Orders

Products procured or manufactured specifically for a client's project, including customised security systems, specialised equipment, or made-to-order items, are non-returnable and non-refundable, unless covered by the manufacturer's warranty for defects.

6. Manufacturer Warranty

Products supplied by Indigo Enterprise are covered by the manufacturer's warranty, wherever applicable.

Warranty claims will be processed in accordance with the manufacturer's terms and conditions.

7. Refund Processing

Where a refund is approved, it will be processed through the original mode of payment within 7–10 business days after approval.

Processing timelines may vary depending on banking or payment gateway procedures.

8. Situations Where Refunds Will Not Be Issued

Refunds will generally not be granted in the following cases:

  • Change of mind after project commencement.
  • Delay caused by the client, including delayed approvals or site access.
  • Installation delays caused by third parties or force majeure events.
  • Incorrect information provided by the client.
  • Damage caused by misuse, negligence, electrical surges, water ingress, fire, rodents, or unauthorised repairs.
  • Services already completed or substantially performed.

9. Force Majeure

Indigo Enterprise shall not be responsible for delays or cancellations arising from events beyond our reasonable control, including natural disasters, strikes, government restrictions, transportation disruptions, power failures, or other unforeseen circumstances.

10. Contact Us

For any questions regarding returns or refunds, please contact us:

Indigo Enterprise

Email: acc.indigoent@gmail.com

By engaging our services or purchasing products through Indigo Enterprise, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.